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Most manufacturers suggest that you wipe your water fountain down with a clean cloth, sponge, or soft brush to remove any accumulated dirt or dust. This will keep your water fountain looking new at all times. In addition, you should change the water periodically. In areas where dust or lots of blowing leaves are common we suggest an aquarium net to remove the debris. A more frequent cleaning of your water fountain will be necessary to keep the pump clear of debris.

My pump is noisy. How do I quiet it down?
Some manufacturers recommend using a piece of sponge underneath the pump to dampen the vibrations. Be sure all the connections for your water fountain are secure to prevent air from escaping and causing noise. Also make sure that the pump is completely submerged under water.

Water isn't flowing through the tubes.
Check for kinks in the tubing throughout your water fountain systems. Make sure the pump output nozzle is inserted properly, the water fountain pump is completely submerged and the power is switched on the "on" position. Make sure that the water fountain has an adequate amount of water.

Winter Care
The winter always brings dramatic swings in temperatures. If you live in areas where winters are harsh, it is important to drain your water fountain and store it or cover it during the winter months. Click here for fountain covers. Also, if possible, bring your pump into a basement, or garage. If any water gets into your fountain or pump and repeatedly freezes and thaws - it has the potential to crack any material, including concrete.

General Care
For indoor fountains - the most important thing you can do is always use distilled water. Otherwise, the calcium and minerals from your water will cause a build-up in the pump and on the fountain. For outdoor fountains - you can use standard water to fill the reservoir, but always make sure you are also using some type of mineral or algae preventive in the water to reduce any type of build-up of algae or lime. We do offer mineral or algae treatment on our site and it is safe on all finishes, plants and pets. On all fountains - never let your pump run dry. This causes the pump to burn out quickly and this is not covered under your fountain warranty. Depending on your climate and whether your fountain is indoors or out - the evaporation rate will dictate how often you need to refill your fountain.

Do I need a water supply for the fountain?
No � the fountain is self-contained and the water is circulated by a submersible pump

Do I need to use chemicals to treat the water?
Yes � Clean water is obviously the best way to maintain a beautiful water feature. Recommended are product such as Fountec to prevent algae growth and Protec Scale Remover to minimize the buildup of mineral deposits often found in hard water. Positively NEVER use carbonation, chlorides, sulfates and/or distilled water as an algaecide or water treatment. Products like Bleach, Chlorine and/or Hydrogen Peroxide can dissolve Limestone/Calcium Carbonate an ingredient of cement critical for binding concrete and compromise the integrity of your fountain.

Can pieces be ordered individually should a component need replacement?
Yes � We can order any fountain component. We will need either the manufacturers name, model number of the fountain and part number. In the event you do not have this information you could email a photo of the fountain to us and we will assist you in the proper component and color for the replacement piece.

Is my fountain leaking? To check for leaks first fill and mark the water level in the lowest basin and do not operate the submersible fountain pump. Check the level over a period of time 8, 12 or 24hrs and check to see if the water level has decreased. Also, check underneath component to notice any water trails or buildup of calcium, minerals or salts around fractures. This can be a tell tail sign but also, consider that some wall fountains for example, may settle over time, allowing water to travel or cling between the bowl and wall component placed on the back of the basin. It is possible that during operation splashing water or water intended to spill from pipes or lips to cling to concrete and find a path between concrete components to travel underneath, over and out the back of components. This is often the case with wall style fountains. If you have a water line (drip-line) from your sprinkler system the water could siphon out and drain through your sprinkler system.If you do not see water around the base, it might have been caused by increased splash caused by a windy day or a thirsty pet!

Fountain Placement and Setup
When selecting a place for your fountain around your home you will need to do a couple of things. The spot where the fountain is going to go needs to be compacted and a concrete slab for the ones on a pedestal, you could either pour a slab or purchase one at your local building center. The slab should be at least 2� larger than the base of the bottom pedestal and square. If the fountain has a large basin on the bottom it needs to go on a earth base or if on concrete you need a 1� sand bed to place it on (with the sand it has room for expansion and contraction during extreme weather conditions). Make sure you start with a level surface. The fountains are all hand made so you will need to do some shimming of each tier (always start at the bottom and work your way up). When it is level you could use some silicone calk to secure each tier.

Are all the Fountains exactly the same as those that are in the pictures on the website?
Each manufacturer�s designer color may vary in appearance according to several factors, shape, size, texture, lighting and weather conditions.

Does the weather condition affect the drying process of the cement?
Hot weathers make cement pores widen producing a better absorbance of the stain creating deeper shades of bases. Cold weather causes less absorbance creating lighter colors.

What should I consider when I choose the color?
The amount of texture and size of the piece, the rougher and larger the surface of an item is the more antique it will hold. A smoother surface will hold much less antique. This is due the technique of applying and rubbing creating highlights in crevices.

According to the above factors all of our companies we represent will not accept any returns on the color samples not matching the website or physical color sample. They all strive to obtain the best match to their color samples but due to the matters out of their control it is unattainable to have identical pieces match exactly and there will be a variation in color.