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Shipping Policy

Order Cancellation
If an item has shipped and in route, the customer must contact fountainstoyou.com customer service to inform of desire to cancel. Their will be a restocking charge of 25% and all freight charges. If the item has not been shipped and order is in production their will be a 25% restocking charge. If the order is not in production you will receive a full refund. Please choose wisely.

Cancellations or changes to an existing order cannot be made via voice mail. All cancellations and changes must be in writing and sent to info@fountainstoyou.com

Ordering Information
Each fountain is made to order, so please allow 2-5 weeks of time for delivery. Since each fountain is custom made, there may be slight variations in delivery due to circumstances beyond fountainstoyou.com control (manufacturing time, weather, acts of God, ext.) We will do our best to get your product to you in a timely manner.

Shipping Information
Delivery can be made to residential, commercial and construction sites. Please allow 2 to 5 weeks for delivery. You will be contacted prior to delivery. Please make arrangements with your local landscaper, contractor, or the person that will be receiving the shipment prior to delivery to receive and setup your order. Be sure to tell whoever will be responsible for the unloading of your items the weight of the item prior to delivery so they may make proper arrangements for forklifts or extra personnel if needed. It is best to have a camera ready when the items are being unloaded, take pictures of any punctured, rub marks, or any other damage that appears on the outside of the pallet. Note all damage on the BOL before signing and inspect the contents for any damage. We will need the pictures and the BOL number to file a claim on your behalf with the freight co.(please see return policy) in the unlikely event there is damage.If you are not prepared for the delivery you will be responsible for any additional charges the freight company will charge.